1 Introduction
1.1 www.thenfordarboretum.com (“Website”) is operated by Thenhurst Agricultural Limited (“we” “us” “our”).
1.2 This privacy policy (the “Privacy Policy”) explains our approach to dealing with any personal data that you, as a user of the Website, might supply to us (“Information”) when you use the Website or when you contact us. The Information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 (the “Act”).
1.3 We will use reasonable endeavours to ensure that any changes we make to this Privacy Policy in the future will be posted on the Website. Please check this page frequently to see any updates or changes to our Privacy Policy.
2 Data controller
The data controller for the purposes of the Act is Thenhurst Agricultural Limited and can be contacted at: Thenhurst, Agricultural Limited. Company registration no: 01301566. Address: Bridge House, 69 London Road, Twickenham, England, TW1 3SP. E-mail: enquiries@thenford.com.
3 Information we hold about you
3.1 We may hold the following Information about you either because you have visited our webpage or provided it to us:
(a) full name;
(b) address and post code;
(c) telephone number;
(d) e-mail address;
(e) payment information (e.g. credit card number and billing address);
(f) details on your use of the Website (e.g. which pages you visit, how you reached the page and how long you spend on each page) and certain Information about the device you are using to access the Website; and
(g) information provided by you in your communications with us.
4 How your information is used
4.1 The Information we hold about you may be used in the following ways:
(a) to process your order for tickets or anything else you buy on the website;
(b) to process refunds for tickets or other items you have ordered;
(c) to respond to your queries;
(d) to improve the content on our Website;
(e) to customise the content and/or layout of our Website pages to suit your needs;
(f) for marketing purposes;
(g) to verify or enforce compliance with our Website policies and applicable law;
(h) to protect against misuse or unauthorised use of our Website; and
(i) by third parties, but only in accordance with paragraph 6 below.
5 Marketing
5.1 We may from time to time use your Information to send our marketing communications to you by email. If you do not want to receive an email from us in the future, please let us know by sending us an email to the above address or writing to us at the above address.
5.2 If you supply us with your postal address we may send periodic mailing to you with information on our new products and services or upcoming events. If you do not want to receive such mailings from us in the future, please let us know by sending us an email or writing to us.
5.3 If you supply us with your telephone number, we may contact you by telephone to give you information on our new products and on our new products and services or upcoming events. If you change your mind and do not want to receive such telephone calls from us in the future, please let us know by sending us an email or writing to us.
5.4 When contacting us to opt out of any marketing communication, please ensure that you provide us with accurate details of your name, address, email and/or telephone number (as applicable) so that we can make an accurate record of your request and cease the applicable marketing communications.
6 Disclosure of your information
6.1 We may share your Information with selected third parties including:
(a) partners and suppliers to fulfil the order of a product that you have placed with us;
(b) online advertisers that require data in order to serve you with relevant adverts; and
(c) analytics agencies that assist us to improve our Website.
6.2 We may also disclose your Information in response to request
from a law enforcement authority or when we are legally required to do so, including at the request of government authorities conducting an investigation.
6.3 If we ever sell our business, or appoint a third party to run the gardens for us, we may transfer your Information to them as part of the sale or appointment.
7 Cookies
We may use cookies on our Website for identification, analysis and advertising purposes. By using the Website you consent to the storing and accessing of cookies on your device. To find out more about the cookies we use and how to set your preferences please see our Cookies Policy.
8 Information security
We have appropriate security measures in place to protect against the loss, misuse or alteration of your Information that we have collected from you on our Website. However, as transmission of Information via the internet is not completely secure we cannot guarantee the security of your Information. Any transmission of your Information is at your own risk.
9 Storage of your information
The Information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By providing us with your Information, you are agreeing for your Information to be used in this way.
10 Correcting, updating or removing your information
10.1 The Act gives you the right to access the Information we hold about you. If you would like to exercise this right you must do so in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the Information we hold about you.
10.2 If you would like us to remove your Information from our records or correct inaccuracies in your Information or update any Information we hold about you, please email us at enquiries@thenford.com.
10.3 Please note that while we will endeavour to make the changes or updates as promptly as possible, communications may be sent using your original Information until the changes have been processed.
Last updated: October 2016